SUPPORT
How can we help?
Questions about tonight’s plan, your equipment profile, a scheduled session, or processing a FITS file? Tell us what happened and which device or browser you used.
Contact Astrojoe
Email support@astrojoe.net. Please do not attach raw FITS files unless we specifically ask for a small test file and you choose to share it.
Email supportDelete your account and synced data
Send the request from the email address used for your Astrojoe account. Use the subject “Delete my Astrojoe account.” We will verify the request, delete the account and associated synced records that we are not legally required to retain, and confirm when it is complete.
- Deleted: account authentication record and associated synced Astrojoe Planner sessions, locations, equipment, targets, settings, horizon profiles, and processing-project metadata.
- Not affected: information stored only on your device. Remove the app or clear its storage to erase that local copy.
- Raw FITS images are not stored by Astrojoe Studio, so there are no uploaded raw images to delete.
This request permanently deletes the account; it does not merely pause or deactivate it.